STEWART BUTTERFIELD: It's- there's such a strong bias towards the status quo. So there is this accretion of value the longer an organization uses Slack.īut what we want to do now is look at the 30 hours a week we spend on video calls where there is no- there's not even a receipt left at the end that says that the call happened and start to think about what can we do to facilitate the curation, collation, collection, organization of the materials that were shared, the notes that were shared, and start to think about a different way of working live that really captures some of that value so that, in my dream, in the future, a couple of years from now, you can get invited to a meeting, and you're, like, no, I'll just catch it after because right now there is no catching it after.īRIAN SOZZI: Why are we still meeting like it's 2019? I just had somebody put something on my Google Calendar. And it's, like, anyone wants to share any of the hundreds of millions of messages you're cut off from, they have to do it one at a time manually. On the other hand, if you join a company where the primary means of communication is email, you start with an empty inbox. The other thread, I think, is if you imagine starting to work at a new company where they use Slack, you can scroll back to the last six months of conversation with your team, you have all this archive, all this history, you can search. But there's a lot of curiosity about the power of that integration and kind of Slack's traditional idea that we want to be a multiplier on the value of your other software. There's a lot of people who are customers of both. And obviously there's a lot of Slack customers here. One is you just mentioned the integration into Salesforce, so this kind of deep across the Customer 360, Service Cloud, Sales Cloud, MuleSoft, Tableau, the whole thing. STEWART BUTTERFIELD: Yeah, I guess there's- so there's two things. There seems to be a new evolution- or an evolution playing out in Slack now that it's really been integrated inside of Salesforce. I've talked to your Chief Product Officer Tamar. People are realizing the possibilities to transform the way they work, to rethink organizational design, management structures, peer feedback, performance reviews, all that stuff really leveraging the digital technology that we've taken for granted.īRIAN SOZZI: What is the evolution of Slack? So I caught the keynotes. So this is a long answer to your question, but I'm just starting to see that kind of creep into the consciousness. We don't do that so much for knowledge workers. So there is this- we say digital HQ is a marketing term, but there is this digital infrastructure that supports productivity and collaboration that's really essential that, from my perspective, I think people have underappreciated or underinvested in because it's intangible, because it's invisible.Īnd, look, if you were a manufacturing company, you're relentlessly looking for ways to optimize the factory floor and the productivity. I find this very compelling evidence that we, as a matter of objective fact, kept going, and even thrived in many cases, through the pandemic despite the fact that we couldn't go to the office.īut if we were allowed to go to the office and you took away the software, it wouldn't have worked. If, in March of 2020 in some parallel universe, we were allowed to keep on meeting in offices, traveling for work, using conference rooms, commuting, and all that stuff but you took away the software, then every large enterprise would have just disintegrated, like, it would have ceased to exist in 24 hours. ![]() ![]() STEWART BUTTERFIELD: I make this argument.
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